Customer Protection

Your funds' security is our top priority

We understand that you have to give your full attention to trading rather than worrying about the safety of your funds. We have therefore taken additional measures to ensure adequate levels of safety for your funds.

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Client Fund Protection

Clients of TradeUltra are individually covered up to USD 1,000,000 with Excess of Loss Insurance. TradeUltra has purchased, at no direct cost to clients, separate insurance protection to cover losses, if there is an insolvency event, in excess of USD 10,000 and up to USD 1,000,000. The TradeUltra Excess of Loss Insurance Policy is subject to Terms and Conditions and will respond only in the event that certain specific conditions are met.

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Segregation of Funds

Client fund security has been a part of our philosophy alongside unmatched trading conditions and customer support. TradeUltra separates all clients’ funds and holds them in accounts segregated from any company money and operational funds.

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Risk Management

We continually identify, assess, and monitor each type of risk associated with operations, the effectiveness of the policies, arrangements, and procedures in place which allow the company to easily be able to cover its financial needs and capital requirement at any time.

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Quick Withdrawals

We provide quick withdrawal and simple deposit methods, withdraw & transfer funds between your TradeUltra main account from your TradeUltra Trading account.

In case you are dissatisfied with any aspects of the services provided by our company, first please contact our customer care department and/or your client relations manager as a great majority of customer complaints can be dealt with and resolved at this level.

If your complaint has not been resolved, you may submit your complaint to our compliance department. The compliance officer will impartially handle all complaints received and any actions taken shall be in accordance with our company’s complaints handling procedures, which is available on our website.

Contracts for difference (‘CFDs’) are complex financial products that are traded on margin. Trading CFDs carries a high degree of risk. It is possible to lose all your capital. Therefore, you should not invest money that you cannot afford to lose. There are also risks associated with utilizing an Internet-based trade execution software application, including, but not limited to, the failure of hardware and software.

Margined Forex and CFD trading are leveraged products that may not be suitable for everyone, and you should ensure that you understand the risks involved and take care to manage your exposure. Please think carefully about whether such trading suits you, taking into consideration all the relevant circumstances as well as your personal resources. We do not recommend clients post their entire account balance to meet margin requirements. Clients can minimize their level of exposure by requesting a change in leverage limits. For more information, please refer to TradeUltra Limited’s Risk Disclosure.

When acquiring our CFD or derivative products, you have no entitlement, right, or obligation to the underlying financial asset. TradeUltra Limited is not a financial adviser, and all services are provided on an execution-only basis. Important legal documents in relation to our products and services are available on our website. You should read and understand these documents before applying for any Trade Ultra products or services and obtain independent professional advice as necessary.

Any analysis, opinion, commentary, or research-based material on our website is for informational and educational purposes only and is not, under any circumstances, intended to be an offer, recommendation, or solicitation to buy or sell. Any indication of past performance or simulated past performance included in advertisements published by TradeUltra Limited is not a reliable indicator of future results. The customer carries the sole responsibility for all the businesses or investments that are carried out at TradeUltra Limited. You should always seek independent advice as to your suitability to speculate in any related markets and your ability to assume the associated risks if you are at all unsure.

The information on this site is not intended for residents of the following countries: United States, Canada, Singapore, Japan, Afghanistan, Cuba, Eritrea, Myanmar, Iran, Iraq, North Korea, Kyrgyzstan, Libya, Sudan, Syria, Liberia, Yemen, Somalia, Senegal, Jamaica, Mali, Panama, Albania, Barbados, Cambodia, Palestine, or Lebanon. It is also not intended for use by any person in any jurisdiction where such use would be contrary to local law or regulation. Please note that telephone calls and online chat conversations may be recorded and monitored. Additionally, the tax treatment of our services depends on the individual circumstances of each client and may vary according to the jurisdiction. Tax laws are subject to change, and they may differ in each jurisdiction.

MetaTrader 4 and MetaTrader 5 platforms are properties of MetaQuotes.

Regulated/Registered by:

Labuan Flag - Location - TradeUltra TradeUltra Limited is authorized and regulated by the Labuan Financial Services Authority Malaysia with License number MB/20/0059.

iconTradeUltra Limited is licensed by the Financial Services Commission Mauritius with Global Business License number GB21026948.

iconTradeUltra Limited is an International Business Company registered in Saint Vincent and the Grenadines with registration number 25982 BC 2020.

iconTradeUltra Markets Limited is an International Business Company registered in Saint Vincent and the Grenadines with registration number 20997 IBC 2013.

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