Your funds' security is our top priority
We understand that you have to give your full attention to trading rather than worrying about the safety of your funds. We have therefore taken additional measures to ensure adequate levels of safety for your funds.
Clients of TradeUltra are individually covered up to USD 1,000,000 with Excess of Loss Insurance. TradeUltra has purchased, at no direct cost to clients, separate insurance protection to cover losses, if there is an insolvency event, in excess of USD 10,000 and up to USD 1,000,000. The TradeUltra Excess of Loss Insurance Policy is subject to Terms and Conditions and will respond only in the event that certain specific conditions are met.
Client fund security has been a part of our philosophy alongside unmatched trading conditions and customer support. TradeUltra separates all clients’ funds and holds them in accounts segregated from any company money and operational funds.
We continually identify, assess, and monitor each type of risk associated with operations, the effectiveness of the policies, arrangements, and procedures in place which allow the company to easily be able to cover its financial needs and capital requirement at any time.
We provide quick withdrawal and simple deposit methods, withdraw & transfer funds between your TradeUltra main account from your TradeUltra Trading account.
In case you are dissatisfied with any aspects of the services provided by our company, first please contact our customer care department and/or your client relations manager as a great majority of customer complaints can be dealt with and resolved at this level.
If your complaint has not been resolved, you may submit your complaint to our compliance department. The compliance officer will impartially handle all complaints received and any actions taken shall be in accordance with our company’s complaints handling procedures, which is available on our website.